Frequently Asked Questions
7g88 FAQ — All questions answered right here
Clear answers to questions Myanmar players frequently ask, covering withdrawals, how to claim bonuses, responsible gaming, and local games.
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Questions answered too
7g88 FAQ — Everything players want to know
This FAQ page brings together questions frequently asked by both first-time and long-term players at 7g88, all in one place. Deposits and withdrawals, how to claim and use bonuses, how to protect yourself, and local games like Shan Koe Mee — you will find clear and complete answers here. If you cannot find your question below, contact us at [email protected].
Frequently Asked Questions
Organised into four categories — so you can find the exact question easily
Responsible Gaming
If you feel you may have a gambling problem, you can request help through 7g88's 24/7 Live Chat. Self-limiting tools are built into the platform, and we recommend playing only within your means. If needed, we also encourage reaching out to external support organisations.
To set a Cooling-Off period, contact 24/7 Live Chat and request a temporary suspension. Your account access will be paused for 7 to 30 days. Once the period ends, your account will be reopened and you can play again.
Cooling-Off lifts automatically once the short set period ends, while Self-Exclusion is a longer block for extended time away. Both can be requested through 7g88 Support. Choose whichever option suits your situation.
Playing only to chase losses, spending beyond your means while convincing yourself things will turn around, hiding your gambling from family — if you notice these signs, we encourage you to pause and contact Support.
You must be 21 or over to play at 7g88, and accurate personal details must be provided when registering an account. Anyone under 21 is strictly prohibited from playing. If a violation of this rule is found, the account may be closed.
Withdrawal Questions
The minimum withdrawal amount is 30,000 Ks. Withdrawal requests below this amount will not be processed. This amount applies equally across all methods — KBZPay, Wave Money, AYA Pay, and CB Pay.
No. For withdrawals from 7g88, only a wallet registered in the player's own name (KBZPay / Wave Money / AYA Pay / CB Pay) can be used. If a third-party account is used, the withdrawal may be rejected and the account may be subject to verification.
Funds normally arrive within 15 minutes to 2 hours. External factors such as bank processing times or wallet system downtime may cause delays. If it has been over 2 hours, please contact Support to check.
Check the following — whether your wagering requirement has been met, whether the wallet name matches your account name, and whether your KYC details are complete. A pending withdrawal is usually caused by one of these. Contact 24/7 Live Chat if you need clarification.
Bonus funds can only be withdrawn after meeting the 10x wagering requirement. For example — if you receive a bonus of 20,000 Ks, you must wager 20,000 × 10 = 200,000 Ks before the bonus can be withdrawn. If you withdraw before completing the wagering requirement, the bonus will be forfeited.
Bonuses & Promotions
When you make your first deposit at 7g88, you will automatically receive a 100% Welcome Bonus. For example, if you deposit 20,000 Ks, you get an extra 20,000 Ks bonus, making your balance 40,000 Ks. No separate Promo Code is needed — the bonus is applied together with your first deposit.
This means every 1 Ks of bonus requires 10x wagering before it can be withdrawn. For example — if you deposit 220,000 Ks, you can receive up to 100,000 Ks bonus, giving a balance of 320,000 Ks, and you must wager 100,000 × 10 = 1,000,000 Ks. Only after completing the wagering requirement can the bonus be withdrawn.
The welcome bonus has an expiry, so we recommend completing the wagering requirement as soon as possible after it is credited. Check the Terms & Conditions for exact details. If the bonus expires, it will be cancelled automatically and your balance will be reduced accordingly.
The welcome bonus is available once per player only. IP address, wallet, and personal details are checked, and duplicate claims will be rejected. For subsequent deposits, VIP cashback and other promotions are available.
When a friend makes their first deposit at 7g88, you will receive 5% of that deposit amount as a bonus (up to 20,000 Ks per person). In addition, you will receive 0.3% of your friend's qualifying wagers as a weekly commission.
Local Games
Shan Koe Mee is a traditional Myanmar card game available at 7g88 in live casino format. Players are dealt 3 cards and the basic rule is that the highest score wins. With a live dealer and gameplay in Burmese, it is a comfortable experience for Myanmar players.
Both Android and iOS phones are supported — just play through 7g88's mobile browser. No app download needed; open your browser, log in at 7g88, and start playing. With a good mobile connection, live dealer games run smoothly as well.
3D game results are determined by a Random Number Generator (RNG) and Live Draw. No one can accurately predict which numbers will come out — this is a safeguard that ensures fair play. We recommend playing for entertainment only, rather than relying on number prediction systems or forecasts.
In 2D games, players pick two numbers and see whether they match the drawn result. No prior knowledge can guarantee a match — results depend on the RNG, so they cannot be predicted. Play for fun and as a responsible gaming experience.
Contact us and get your answer
If you have a question that is not covered in this FAQ, the 7g88 Support team is available 24 hours, 7 days a week. You can ask instantly via Live Chat in Burmese, or send an email to [email protected]. We are always ready to answer your questions right away.
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